Answered and booked — even after your office closes.
DeskWiz answers your after-hours calls, tells the caller up front that it's automated and that the call is recorded, then gets the details and books or takes a message.
The phone doesn't stop ringing at 5pm.
An emergency doesn't wait for business hours, and neither does the caller looking for someone else when nobody picks up. Every after-hours call that goes to a generic voicemail is a coin flip: they leave a message and wait, or they call the next name on the list.
What DeskWiz does on that call
Discloses itself first
Before any intake question, the caller hears that they're talking to an automated system and that the call is recorded.
Gets the details
Name, callback number, address, and the problem — the same information your office would ask for.
Sorts emergency from routine
An emergency and a routine call don't get treated the same way.
Books or takes a message
Then emails you a summary, so it's waiting for you when you're back at your desk.
On an emergency, you choose what happens
You decide, ahead of time, what DeskWiz does when a caller has an emergency after hours: reach your on-call tech directly, or take a full message and let the caller know your team will follow up. If you choose the first, your on-call tech gets reached — not a voicemail.
After hours, nobody takes over the call from the automated system. Live transfer to a person is part of a separate daytime coverage tier, and it isn't what's sold on this site.
Built for your shop, not a form you fill in yourself
Every assistant is built for your shop from a discovery call, not a form you fill in yourself. We learn how your business actually runs after hours before anything goes live.
Straight about how it works
DeskWiz is an automated voice system. It answers inbound calls only — there's no outbound calling to your customers, and no voice biometrics. It says so on the call before it asks the caller anything. No per-call charges, ever.
Not a seasonal tool
Emergencies don't wait for storm season, and neither do the calls that come in after your office closes on an ordinary Tuesday. After-hours coverage is a year-round job, not something you switch on for a few weeks and forget about.
Built for your trade
Plumbing
Burst pipes and no-hot-water calls don't wait for morning.
HVAC
No heat or no AC — after-hours comfort calls, covered.
Electrical
Power out to part of the house? Covered after hours.
General contractors
Don't lose a new-project call because it came in at 9pm.
Where DeskWiz works
DeskWiz is available nationwide.
- Illinois Coming soon
- Washington Coming soon
This is where client results, reviews, or logos will go once DeskWiz has them. Nothing here is invented in the meantime.