Answered and booked, even on the coldest night.
No heat or no AC doesn't wait for business hours. DeskWiz answers after-hours calls for your HVAC business, discloses itself as automated and recorded, then gets the details and books or takes a message.
Situations this covers
No heat on a cold night
DeskWiz gets the caller's name, address, and what's happening, then follows the emergency plan you've set — no advice on the system, just intake and follow-through.
A maintenance or tune-up request
DeskWiz gets the same careful intake, then this goes into your queue for the next business day or a scheduled visit.
On an emergency, you choose what happens
You decide, ahead of time, what DeskWiz does when a caller has an emergency after hours: reach your on-call tech directly, or take a full message and let the caller know your team will follow up. If you choose the first, your on-call tech gets reached — not a voicemail.
After hours, nobody takes over the call from the automated system. Live transfer to a person is part of a separate daytime coverage tier, and it isn't what's sold on this site.
Built for your shop, not a form you fill in yourself
Every assistant is built for your shop from a discovery call, not a form you fill in yourself. We learn how your business actually runs after hours before anything goes live.
Straight about how it works
DeskWiz is an automated voice system. It answers inbound calls only — there's no outbound calling to your customers, and no voice biometrics. It says so on the call before it asks the caller anything. No per-call charges, ever.
Curious what missed calls are costing you?
The missed-call calculator gives a rough estimate from your own numbers — no invented benchmark, just your arithmetic.