No heat at 9pm in January. Your phone should be answered.
DeskWiz answers your heating and cooling calls after hours, gets the caller's name, number, address and what the system is doing, sorts the no-heat emergency from the tune-up request, and books the job or takes the message - so the family with a dead furnace doesn't call the next name on the list.
If the service doesn't make you money in the first 30 days, you don't pay for it. See the terms.
What comes in after your office closes
Four calls that come in after an HVAC shop closes, and what DeskWiz does with each.
No heat on a cold night
Marked high priority. DeskWiz gets the name, callback number, address and what the furnace is doing, and follows the emergency plan you set - reach your on-call tech, or take the full message for the morning. If the caller mentions a gas smell, it tells them to hang up and call 911.
No AC in a heat wave, elderly or infants in the house
The caller says it's urgent, so it is. Same track: details, high priority, the team calls back at that number as soon as they can.
The system is making a noise but still running
Full intake, preferred time noted, in your inbox for the morning. No guesses about what the noise is.
A maintenance or tune-up request
The shoulder-season call that used to hit voicemail on a Sunday. DeskWiz takes the details and the preferred window, and the customer hangs up booked or logged with a real shop.
What could those calls be worth?
These start on the low side on purpose. Move the sliders to your own numbers - the estimate updates as you go.
Potential annual value of after-hours calls you're currently missing.
Your breakdown
| Missed calls a year | |
|---|---|
| Routine jobs | |
| Emergency jobs | |
| Per year | |
| Per month |
Calculated at 100% of jobs landed. Change a number above and run it again to see a different case.
Prefer to type your own numbers? Use the full calculator.
Hear how a call goes
Here's how a no-heat call goes. The greeting says what it is before it asks anything: that it's automated, and that the call is recorded.
Then it's the plan you chose: your on-call tech gets the call, or the message is waiting with the number, the address, the furnace details and the note about the baby, marked high priority.
Example call with made-up details. The greeting and the emergency and closing lines are the assistant's actual script.
You decide what happens at 2am
Some owners want the burst-pipe call tonight. Some want it first thing in the morning. You choose at setup: DeskWiz reaches your on-call tech directly - not a voicemail - or takes the full details and tells the caller your team will follow up. After hours it's the automated after-hours assistant on the line.
What's waiting for you in the morning
Every call comes to you as a summary. It carries:
- The caller's name
- A callback number, read back and confirmed on the call
- The address
- What's happening, in their words
- Whether it was marked urgent
- The time they'd prefer, if they gave one
- Anything they wanted the tech to know
Built for your business
Your services, your service area, your hours, what counts as an emergency for you, who's on call, and the things it must never say - we learn how your business actually runs after hours before anything goes live.
An AI receptionist that says so up front
Not telling callers they've reached an AI - or that the call is recorded - can open you up to legal liability. The rules can depend on where the caller is, not just where you are. And if a caller finds out later, it's your business they're upset with. DeskWiz tells every caller both, up front, so nobody feels tricked and your name stays good.
Questions HVAC contractors ask
What if the caller asks whether a tech can come tonight?
DeskWiz says it can't guarantee availability from there, marks the call urgent, and makes sure the message says they're looking for after-hours help. Whether you roll a truck tonight is your plan.
Does it troubleshoot the furnace over the phone?
No. No 'check the filter,' no 'flip the breaker.' If there's a gas smell it says to hang up and call 911; otherwise it's intake only. You decide what advice your customers get, and you give it.
What counts as an HVAC emergency?
No heat in cold weather, no cooling in dangerous heat, a gas smell, and anything the caller calls urgent. You set the list at setup - a shop in Casper and a shop in Phoenix don't have the same January.
Will my customers know it's automated?
Yes. The greeting says so, before any question, and that the call is recorded. A caller who asks for a person is told what's being done with their message. Nobody gets looped.
Can it handle the spring and fall tune-up rush?
That's what it's for. Every request comes in with the details and the preferred window, and you or your office confirms the slot in the morning.
Two plans. No surprises.
At the numbers above: 5 missed calls a weekPotential revenue: $0 a year, or $0 a month.Adjust
Monthly
- 400 minutes of after-hours calls included each month. If you outgrow that, you move up to the next minute bracket.
- No per-call charges, ever
- No long-term contract - month to month
- The pricing you start with is locked for as long as you stay
Plus a one-time build fee: $997, or $1,500 with direct booking. What it covers
Annual
- Pay for the year up front
- 50% discount on the one-time build fee
- Everything in the monthly plan - same minutes, same rate lock
- Switch up from monthly any time
Why we charge a build fee
We start from the assistant we've built for your trade, then shape it around how your business runs. We go over your calls, your emergencies and your on-call plan with you on a call, then set everything up and test it. You're usually live within one or two business days of that call.
Your build fee depends on how you want DeskWiz to handle the calls it books. Your monthly price is the same either way.
Callback - $997 one-time. DeskWiz takes the details and books a time for your team to call the customer back. You decide what goes on the schedule. Plenty of owners prefer it that way.
Direct booking - $1,500 one-time. DeskWiz books the job straight into your calendar, in the open times you set. The build costs more because there's more to set up: connecting your calendar, your hours, job lengths and service area.
Not sure which? We'll recommend one on your call, based on your needs. You can always start with callback and upgrade later.
If the service doesn't make you money in the first 30 days, you don't pay for it. See the terms.
Hear it for HVAC
The plumbing demo line is live first; the HVAC demo follows. Book a call and we'll run it with you on the line.
Who you're dealing with
- DeskWiz LLC - a Wyoming company, formed 2026.
- Based in Casper, Wyoming.
- (307) 243-4656 - call it; a person answers.
- New, and honest about it. No client reviews yet - we'd rather you book a call and judge it yourself.
Ready to stop losing after-hours calls?
If the service doesn't make you money in the first 30 days, you don't pay for it. See the terms.