The burst pipe calls at 2am. Someone should pick up.
DeskWiz answers your plumbing calls after hours, gets the caller's name, number, address and what's happening, sorts the emergency from the jobs that can wait, and books the job or takes the message - so the homeowner with water on the floor doesn't call the next plumber on the list.
If the service doesn't make you money in the first 30 days, you don't pay for it. See the terms.
What comes in after your office closes
Four calls that come in after a plumbing shop closes, and what DeskWiz does with each.
Burst pipe, water on the floor
Marked high priority on the spot. DeskWiz gets the name, callback number, address and what's happening, tells the caller to shut the water off at the main if they safely can, and follows the emergency plan you set - reach your on-call tech, or take the full message for the morning.
Sewage backing up
Same emergency track. The caller hears it's been marked urgent, gives the details, and knows the team will call back at that number as soon as they can. No advice on the drain, no promises about arrival times.
No hot water
Miserable, not dangerous. DeskWiz takes the full intake, asks whether anything is leaking right now, notes the caller's preferred time, and it's waiting in your inbox for the morning.
A dripping faucet or a slow drain
The call that used to go to voicemail and then to a competitor. DeskWiz takes the details and the preferred time, and the caller hangs up knowing a real shop has the job.
What could those calls be worth?
These start on the low side on purpose. Move the sliders to your own numbers - the estimate updates as you go.
Potential annual value of after-hours calls you're currently missing.
Your breakdown
| Missed calls a year | |
|---|---|
| Routine jobs | |
| Emergency jobs | |
| Per year | |
| Per month |
Calculated at 100% of jobs landed. Change a number above and run it again to see a different case.
Prefer to type your own numbers? Use the full calculator.
Hear how a call goes
Here's how an emergency plumbing call goes. The greeting says what it is before it asks anything: that it's automated, and that the call is recorded.
What happens next is the plan you chose at setup: your on-call tech is reached directly, or the full message is in your inbox with the callback number, the address and the stuck shutoff, marked high priority.
Example call with made-up details. The greeting and the emergency and closing lines are the assistant's actual script.
You decide what happens at 2am
Some owners want the burst-pipe call tonight. Some want it first thing in the morning. You choose at setup: DeskWiz reaches your on-call tech directly - not a voicemail - or takes the full details and tells the caller your team will follow up. After hours it's the automated after-hours assistant on the line.
What's waiting for you in the morning
Every call comes to you as a summary. It carries:
- The caller's name
- A callback number, read back and confirmed on the call
- The address
- What's happening, in their words
- Whether it was marked urgent
- The time they'd prefer, if they gave one
- Anything they wanted the tech to know
Built for your business
Your services, your service area, your hours, what counts as an emergency for you, who's on call, and the things it must never say - we learn how your business actually runs after hours before anything goes live.
An AI receptionist that says so up front
Not telling callers they've reached an AI - or that the call is recorded - can open you up to legal liability. The rules can depend on where the caller is, not just where you are. And if a caller finds out later, it's your business they're upset with. DeskWiz tells every caller both, up front, so nobody feels tricked and your name stays good.
Questions plumbers ask
What if the caller asks whether someone can come out tonight?
DeskWiz never promises a truck. It says it can't guarantee availability from there, marks the call urgent, and makes sure the message says the caller is looking for after-hours help. Whether a plumber rolls tonight is your plan, not the assistant's guess.
Does it give plumbing advice?
No. The one thing it will say is to shut the water off at the main if that can be done safely, and to call 911 if there's danger, gas, or water near anything electrical. Everything else is intake.
How does it know what counts as a plumbing emergency?
Active flooding, a burst pipe, sewage backup, no water, or ongoing water damage - and if the caller says it's urgent, it takes their word for it. You can add to that list at setup.
Will my customers know it's automated?
Yes. The greeting tells them, before any question, and that the call is recorded. Callers who want a person are told what's being done with their message and never get looped.
What do I get in the morning?
Every call as a summary: name, callback number, address, what's happening, whether it was marked urgent, the preferred time if they gave one, and anything they wanted the tech to know.
Two plans. No surprises.
At the numbers above: 5 missed calls a weekPotential revenue: $0 a year, or $0 a month.Adjust
Monthly
- 400 minutes of after-hours calls included each month. If you outgrow that, you move up to the next minute bracket.
- No per-call charges, ever
- No long-term contract - month to month
- The pricing you start with is locked for as long as you stay
Plus a one-time build fee: $997, or $1,500 with direct booking. What it covers
Annual
- Pay for the year up front
- 50% discount on the one-time build fee
- Everything in the monthly plan - same minutes, same rate lock
- Switch up from monthly any time
Why we charge a build fee
We start from the assistant we've built for your trade, then shape it around how your business runs. We go over your calls, your emergencies and your on-call plan with you on a call, then set everything up and test it. You're usually live within one or two business days of that call.
Your build fee depends on how you want DeskWiz to handle the calls it books. Your monthly price is the same either way.
Callback - $997 one-time. DeskWiz takes the details and books a time for your team to call the customer back. You decide what goes on the schedule. Plenty of owners prefer it that way.
Direct booking - $1,500 one-time. DeskWiz books the job straight into your calendar, in the open times you set. The build costs more because there's more to set up: connecting your calendar, your hours, job lengths and service area.
Not sure which? We'll recommend one on your call, based on your needs. You can always start with callback and upgrade later.
If the service doesn't make you money in the first 30 days, you don't pay for it. See the terms.
Hear the plumbing demo
Call the demo line and talk to it yourself. Make up a name and an address - what you say appears on the demo page for about five minutes, then clears.
Who you're dealing with
- DeskWiz LLC - a Wyoming company, formed 2026.
- Based in Casper, Wyoming.
- (307) 243-4656 - call it; a person answers.
- New, and honest about it. No client reviews yet - we'd rather you book a call and judge it yourself.
Ready to stop losing after-hours calls?
If the service doesn't make you money in the first 30 days, you don't pay for it. See the terms.